This Privacy Policy explains how vastate ("we", "us", or "our") collects, uses, shares, and protects information about you when you use our platform, website, and services.
1. Information We Collect
Information you provide directly
- Account registration details - name, email address, phone number, business name
- KYC and billing information - PAN, GST number, bank account details
- Shipping data - sender/recipient names, addresses, pin codes, order details
- Communications - support tickets, chat messages, feedback
Information collected automatically
- Device and browser information (IP address, browser type, OS)
- Usage data - pages visited, features used, session duration
- Cookies and similar tracking technologies
- Transaction and shipment logs
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the vastate platform and services
- Process shipments and transactions on your behalf
- Send order updates, tracking notifications, and service alerts
- Comply with legal obligations including GST filings and courier requirements
- Prevent fraud, abuse, and unauthorized access
- Send marketing communications (only with your consent - unsubscribe any time)
- Analyse usage patterns to improve our product
3. Sharing Your Information
We do not sell your personal data. We share it only in these situations:
- Courier partners - to facilitate shipment pickup, delivery, and tracking
- Payment processors - to handle transactions and COD remittances
- Cloud infrastructure providers - to host and operate our platform (AWS, Google Cloud)
- Legal authorities - when required by law, court order, or to protect rights
- Business transfers - in the event of a merger, acquisition, or sale of assets
4. Data Retention
We retain your data for as long as your account is active or as required to provide services. Shipment records are retained for a minimum of 7 years to comply with GST and financial regulations. You may request deletion of non-regulatory data at any time.
5. Cookies
We use cookies to keep you logged in, remember your preferences, and measure how our platform is used. You can disable cookies in your browser settings, but some features may not function correctly without them.
6. Security
We protect your data using 256-bit SSL encryption, secure data centres, access controls, and regular security audits. While we take all reasonable measures, no system is 100% immune to breaches. We will notify you promptly if your data is ever compromised.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, email us at privacy@vastate.in.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any information.
9. Children's Privacy
vastate is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our platform. Continued use of vastate after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or requests: